Frequently Asked Questions
- Where do you deliver furniture?
We deliver furniture anywhere in the 48 continental states.
- How long does it take to get a furniture delivery?
Orders usually ship out and leave our warehouse within 1-4 weeks. Transit time to any destination in the US is 2-14 business days. Please note: It is a requirements of merchant service providers that your shipping address must match with your billing address or be on file with your credit card company. If you have your furniture shipped to the address other than your billing address make sure that your bank has your shipping address on file or call your bank and add your shipping address ON FILE to your credit card account for the Address Verification Service (AVS). Before we ship such orders, we will contact you and your bank on the phone to confirm your information. Making sure that your shipping address is on file with your credit card company will expedite your delivery.
- Do you have furniture in stock or will I have to wait?
Most of the furniture items (95%) that we offer are in stock.
- Do you provide inside delivery?
In most cases we provide curb side (drop off) delivery only unless previously agreed.
- What if my furniture arrives damaged?
This is highly unlikely. We take a very good care of packing and less than 2% of shipments got any damages. If items are damaged it must be documented with delivery company at the time of delivery, NO EXCUSES!!! The delivery driver must wait while you inspect. If the driver does not agree to wait, note this on the bill of delivery. In order to support any potential claim for damages, you must notify us within 24 hours by phone or email, send us the copy of delivery slip with the pictures of damaged merchandise. No claims for damaged merchandise shall be accepted if made after the 24 hour period. We will either repair the damaged item at our expense, or send you a replacement part .Rest assured your 100% satisfaction is our main concern.
- What kind of payments do you accept?
We accept VISA, MASTER CARD, AMEX PAYPAL payments only. Sales tax 8,875% will be added for all buyers from New York State.